Linux Technical Support Engineer for Imunify Security

з/п не указана

Требуемый опыт работы: 1–3 года

Полная занятость, удаленная работа

Linux Technical Support Engineer for Imunify Security [Remote]

We are looking for a talented engineer to join our support team to provide the best support for our Imunify360 product, remote and on full time.

Our support team requires one more engineer in order to comply with the high level of support that we promise to our customers.

The whole support team is working closely with our developers to deliver the quality products in time. The position implies direct communication with the customers via the ticketing system, as well as discussing/reporting feature requests and sometimes bugs with the development team. High troubleshooting skills is a must, as well as strong Linux knowledge.

Our newest product, Imunify360, has been received by our customers with great enthusiasm. It is rapidly growing, and we are looking for a few professional Python developers for our teams.

Imunify360 is an innovative security solution, powered by Artificial Intelligence, for Linux web-servers. It is designed specifically for shared and VPS/Dedicated servers. The automated, easy-to-use security solution with the six-layer approach to security delivers comprehensive and complete attack prevention.

Imunify360 is our new and strategic product, critical to the growth of our company. We need qualified and knowledgeable specialists to join our team to boost this growth.

Work is fully remote, with flexible hours, so you can plan your day and work from anywhere in the world.

Join us to make the difference!

You will be:

  • Providing support for our Imunify Security product

  • Work closely with our team of talented engineers who are supporting the company's customers

  • Prioritize incoming support issues based on urgency and customer impact

  • Coordinate with product engineering teams on bug fixes, feature requests, and emergency issues

  • Ensure that the company exceeds customer expectations for support and response time SLAs

What you need for this position:

  • 1+ year experience as support engineer

  • Strong Linux admin skills (CentOS, Ubuntu, Debian)

  • English, [upper]-intermediate, written (yet, russian-speaking)

  • Ability to speak/write coherently and clear

  • Ability to work during day/night shifts

  • Web-security knowledge would be a strong advantage, but it’s OK not to have it, we’ll train

  • 1+ year experience as support engineer

We offer:

  • Great opportunity of professional development within young and fast-growing company

  • Interesting and challenging projects

  • Remote work with long-term employment on full time basis under contract

  • High level compensation based on the performance reviews

  • Salary in US dollars

  • Flexible working hours

  • Paid one month vacation per year and sick leaves

  • Medical insurance

  • Days off on national holidays

  • English Language training

  • Tasks with the challenge

  • Knowledge Exchange

Let’s make it a win-win for you and CloudLinux. Do not put off until later - apply today and our team will gladly welcome you.

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Ключевые навыки

Linux
Customer Support
CentOS
Ubuntu Server
Debian
Information Security
Web-security

Вакансия опубликована 5 февраля 2020 в Виннице